How Companies are Improving Staff and Customer Understanding of their Processes, Products and Services

• Can your company bring new hires and contractors up to speed quickly and effectively?
• Are you sure that employees have the right knowledge, skills and proficiencies to succeed in supporting your business goals?
• Do you staff or sales representatives know how to effectively sell your products? Do they understand them fully?
• Do you need to increase staff motivation with your annual sales goals at your next sales conference?
• Do you need to get buy-in from members, staff or other stakeholders about a new company initiative?
• Are you able to train staff consistently over multiple sites?
• Are your staff aware of your company values and mission? Does everyone know what the company does?
• Do your staff find your current training materials boring?
• Are you spending too much time training new workers?
• Are customers confused by your training manuals?
• Do customers prefer a quicker way to be trained on your products or service?

Producing high quality training materials that engage both staff and customers is a challenge. Poorly designed training reduces productivity and is more likely to reduce the motivation for a new employee to stay with a company. Even worse is that poor quality customer training materials can harm your brand image.

As part of our commitment to making your training materials easy to understand, Digicast has developed The Digicast Training Video Methodology to produce training videos that actually give companies a dramatic result in training.

Our customised training videos are designed for staff and customers.
They are designed:

• From an instructional design perspective - Right from the outset we work with you to ensure that your audience understands your training messages instantly. Every step of the production process is designed to improve message retention and comprehension from concept design, script writing, filming and editing.
• Have a long shelf life – Your training videos are designed to last five years minimum to stretch your training dollars further. On average, our clients have reduced their training costs by 57%.
• In modular format – Each learning area is a stand alone video module that can be easily updated or used in one on one training for specific training refreshers. They can be played online or on DVD.
• Measurable ROI – Financial accountability is central to our training video methodology. Key metrics are provided that offer a basis for ROI calculation. On average, our clients have improved staff productivity by 32%. We even have a specially designed cost justification calculator that compares your current training costs with the cost of a bespoke Digicast training video.
• High production values – With our broadcast quality equipment and over 20 years of video production experience, we will ensure that you have high quality training materials that are credible and believable to your audience.