The Workplace Improver Blog Improving Workplace Safety, Performance and Training through Video

Tag Archive: workplace performance

How Using Quizzes in Induction Training Improves New Starter Learning

Induction training is absolutely vital for new employees.   It is also the time when new starters are thirsty to know more about their new workplace and want to quickly integrate into their new team.   However, it can be difficult to know how well a new starter or contractor has absorbed training information.

Establish an induction training evaluation system

According to Joe Huang from Wondershare, makers of the Quiz Creator, as with any type of training, it is important to review and seek feedback before, after and during induction training.  The evaluation of induction training can be divided into three stages:

  1. Evaluating new employees’ learning and academic performance. Before new employees start with you, you can quiz them on their knowledge.  This can be determined through examinations: paper-based tests are usually the most common way, but for the sake of time-saving and cost-effective, computer-based tests are the best choice.
  2. Evaluating the appropriateness of the training course content.  For companies who are not sure about the content in their training and how new employees feel about it, you can quiz new starters to find out how they found the training and what they liked/disliked.  This is a great way to update your training in a meaningful way.
  3. Evaluating the work performance of trainees.  After the newbie has started, you can quiz  supervisors on certain learning outcomes, to find out what they think of the performance of the new starter, so  you can know how the new employees took their training into practice.  This is also important information when reviewing your induction training and what areas need further improvement.

How quizzes can be used with induction training video for optimal results

Research has found that viewers of a training video score better on message retention and recall levels when they are told that they will be tested.
To use quizzes properly with a training video:

  1. Quiz your learners before producing the training video. By finding out what information current staff have difficulty with, you will be more knowledgeable about the type of information to put into your training video.
  2. Quiz your learners after (or during) the video training. This makes sure they have absorbed the information.
  3. Use a quiz as a review tool. This is a great way to refresh staff.  Even if they only watch a small segment of an induction training video (for example: warm up exercises, by undertaking a small quiz on this topic, you know that they have learnt the information).

Now, while it is all well and good to test people during induction training, we hear from many companies that this sort of e-learning approach can be flawed.  All it takes is for a dodgy supervisor to hand people the answers and everyone passes through the quiz in flying colours.

That’s why it is important when testing people that if they get it wrong, they have to go back to that section and watch the video again.  Or alternatively, the questions are randomly displayed so that it makes cheating much harder.

According to Joe Huang, it is important to choose a quiz creating software that has anti-cheating features.  This includes a time limit (so that there is no time to research answers), randomization (questions occur in different order), access control (password only access to change the test) and a concealed XML file (this stops the answers from being viewed).

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Announcing New Training Video Buyer’s Kit

It’s smart for companies to be worried about staff and customer training videos and how to tackle them correctly.  There are so many choices.  Quite frequently, training videos are produced that just don’t get watched.  Now making the right decision has just got easier.

Melbourne, Australia (August 11, 2010) – Digicast Productions, a training video production house, today released the “Training Video Buyer’s Kit”.   Developing the right training video for your company isn’t easy.  Nor is choosing the right company to help you.  This kit is a useful resource for anyone involved in the challenging and complex task of deciding upon producing a staff or customer training video and then how to go about it.

Using a four step process the buyer kit includes:

  • A list of questions to decide whether or not a training video is right for an organisation.
  • The critical questions to determine what the training video needs to achieve, in order to write the brief and how to best manage the project internally.
  • A valuable checklist to evaluate the suitability of a video production house.
  • An additional checklist to measure the effectiveness of training videos already produced by production houses.

For a complete copy of the kit, visit http://info.digicast.com.au/things-you-need-to-know-before-buying-a-customised-training-video
About Digicast Productions

Established in 1991, Digicast is an Australian vendor of customised safety and induction training videos. Thousands of people each year worldwide are trained with Digicast training videos. For more information, visit Digicast at www.digicast.com.au or The Workplace Improver blog for training tips, www.digicast.com.au/blog.

Contact Marie-Claire Ross

Digicast Productions
+ 61 3 9696-4400
mc@digicast.com.au

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Announcing New White Paper: Optimising Induction Training: Reduce Costs, Improve Quality and Talent Retention

Getting Training Messages to stick can be Tricky. This New Report reveals the Key Factors behind Successful Staff Induction Training and how to implement them.

Melbourne, Australia (July 26,2010) – Digicast Productions, a safety and induction training video production house, today released a new white paper “Optimising Induction Training: Reduce Costs, Improve Quality and Talent Retention”.   Around the world, many companies train new starters and contractors ineffectively often finding it difficult to get training messages to stick inside people’s heads.  This paper outlines the impact of poor induction training, the high cost of face to face training and the growing importance of including visuals in training materials.

Eighty-three percent (83%) of human learning occurs visually, yet the majority of companies produce text based induction training materials that have a 10% effectiveness rate on recall levels.

Smart organisations who regularly need to train contractors and new staff are looking for a more streamlined, engaging and cost effective way to ensure staff absorb training messages.

This exclusive white paper addresses the various pitfalls of a poorly designed induction training process and what can be done about it.  The report looks at:
•    What current induction training programs are really costing companies
•    The importance of avoiding a poor safety culture
•    The emerging trend of using more visuals in communication
•    How to make training messages sticky
•    A little mistake that cost a Quarry $20,000 a year

For a complete copy of the whitepaper, download it now.
About Digicast Productions

Established in 1991, Digicast is an Australian vendor of customised safety and induction training videos.  Thousands of people each year worldwide are trained with Digicast training videos. For more information, visit Digicast or The Workplace Improver blog for training tips.

Contact Marie-Claire Ross
Digicast Productions
+ 61 3 9696-4400
mc@digicast.com.au

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Shift Work Lifestyle Training

According to a recent article at Working Nights, companies that have implemented a shift work lifestyle training program tailored to their company needs receive overwhelming benefits for both employees and the company.

On average, shift workers generate more more health care costs than other workers.  Shift workers experience an increased risk of a range of diseases such as cardiovascular, obesity and sleep apnea.  Their social and personal life are also effected by their working hours.

The good news is that the health of shift workers can be improved with the right training.

In addition, it has been found that employee morale is higher amongst companies that provide shift work lifestyle training.  Nearly, 60% of employees at companies that provide shift work lifestyle training rank their morale as good or excellent compared to 35% for staff at companies without shift work training.

Other benefits include:

  • A reduction of health care costs between 17-37%.
  • Reduced safety incidents
  • Reduced worker’s compensation premiums
  • Increase of worker productivity by 39%.

In extended 24-hour operations, a well-designed shift schedule or roster is unlikely to provide adequate protection from worker fatigue.  An integrated risk management system incorporates data analysis and training towards an effort of reducing fatigue and reducing a company’s costs, risks, and liabilities.

To find out more about shift work training, click here.

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Win! Delivering Happiness Book by Zappos CEO Tony Hsieh

Delivering HappinessDelivering Happiness is one of those business books you just can’t put down.

Since hearing about the rise and rise of Zappos (the online shoe and clothing retailer) that was sold to Amazon last year for $1.2 billion in Amazon shares, I’ve been very interested in hearing about what they do.

I expected this to be another business book by an over-achieving, cocky CEO with an over-sized ego to match.

After all, how many 23 year olds do you know that have sold the company they have built to  Microsoft for $265 million?

But Tony Hsieh is different.  Way different.

He spent his time at Harvard choosing courses that had the least work and effort so he could sleep and party (sounds a lot like the group of uni pals I hung out with back in the day, except it took  us a long time to get our careers happening).

After graduating and getting a highly paid job at Oracle doing very little, he and his friend left to start a web design company.  Except they realised that it didn’t excite them.  They then started LinkExchange which grew and grew into a large company within only 18 months.  When it was no longer fun, they sold it to Microsoft.

With lots of time on their hands, they invested into 27 companies including one called Zappos.  When they couldn’t get further venture capitalist funding, Tony Hsieh stepped in as the CEO and also poured in his remaining money from the LinkExchange sale.

What’s fascinating about this book is how long it took for Zapppos to become profitable and how it very nearly didn’t even look like it would survive.  Through trial and error it finally made money.

Zappos is known for its amazing customer service.  Tony goes through how this evolved (my favourite part of the book is that rave culture actually influenced the core values) inlcuding how it was the pursuit of happiness that has set the corporate culture.  He goes into a lot of detail about the core values and how they ensure staff are matched to their values.

For those involved with motivating, training and retaining key staff this is the book for you.  It is very insightful and a great read.  For any budding entrepreneur or general manager of a large organisation, this book will help your realise the importance of company culture and how to nurture it.

You can find out more about the book at:
http://www.deliveringhappinessbook.com

http://www.amazon.com/deliveringhappiness

For those of you interested in getting a free copy, I have one available.  Email me at mc@digicast.com.au

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Why telling Stories is important for Company Induction Training

Those of you who have read my posts know that I’m a big fans of telling stories to indoctrinate staff and contractors (see Telling Stories to improve Company Inductions).

In his book Leading Minds: An Anatomy of Leadership, Harvard professor Howard Gardner wrote, “leaders achieve effectiveness largely through the stories they relate.  Stories must in some way help the audience/team members to think through who they are and frame future opinions”.

One of the best ways to induct new staff is for senior managers to be involved and to be seen getting involved.

The ex-CEO of Virgin Blue airlines, Brett Godfrey, would always turn up to staff induction training to introduce himself.

And while it is important for senior managers to introduce themselves and welcome new starters, they also need to talk about legendary company stories.  It’s a great way to improve the safety culture, customer service and pride in the company.  Also, particularly useful for welcoming staff from a new merger/aquisition.

Callout Title
‘Words are how we think, story is about how we link’ Christina Baldwin
But what if the senior manager can’t be there?  What if the CEO is unable to welcome the 20 new staff who start every month across different sites in Australia?

Film them!

It’s a surprisingly simple, but effective way for new staff to know who the senior staff member is and to feel like they know them.  It also saves the CEO or Executive General Manager a lot of time.

We have filmed many senior managers welcoming new starters and giving their own personal introductions.  It’s warm, funny and believable.  And it’s a great way to start an induction training video.

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Free Seminars – Seven Induction Tips for Improving Company Inductions

Do new staff feel undervalued in your company?

Do new staff feel undervalued in your company?

When it comes to  inductions common complaints are that they are ‘boring’ and ‘overwhelming’.

They also represent the only first impression that you get with a new employee.   This is a great opportunity to align them with your company values and processes and make them want to stick around.

In this fun and informative presentation, you will find out what most companies are doing wrong during the induction process and what you can do to make your company a leader in safety inductions.

You will learn seven ways to instantly improve the induction processes in your company.

These great tips will help you to improve your safety culture, productivity and engage your new staff/contractors with clear and consistent training materials.

For those of you serious about improving the quality of safety training in your company or welcoming new starter or contractors, this event is not to be missed.

Wednesday 16 JuneGOSH

Royal Geelong Yacht Club

6.30 – 9.00pm

Monday 26 July – Southern Safety Group

3 – 4.30pm

Protector Alsafe Premises at 41 Greens Road Dandenong

To find out more or register, click here.

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Do you make these mistakes in your induction training?

Over the years, I have had the pleasure of revising company induction manuals and what I have found is that just about every company makes the same mistakes in its training materials.

Given that the quality of your induction training can actually determine whether a new starter will want to stay or not, it’s imperative to have the best training materials you can.  So which of these common mistakes do you have in your induction training:

1. Provide text based training - This is when training is from training manuals or PowerPoint presentations that contain mostly text.  Studies by educational researchers have found that 83% of human learning occurs visually.  You can actually help people keep their brain active and alert to new information by providing visual information relevant to the training.  Use lots of colours, photos, diagrams and video content to better explain training concepts.

2. Talk in corporate speak - Avoid formal corporate language in your training manuals.  Workers at different site locations will know if corporate has written the training materials and they weren’t consulted.  This can make the training manuals seem less credible.  Make sure it is friendly and conversational – and welcoming!  Keep sentences short (17 words or less), use short words (5 characters or less) and avoid jargon.  And in this day and age of Twitter, keep it short and tweet!

3. Use negative language - Remove rules that focus on “don’t, can’t, forbidden”.  Remember induction training is you most teachable moment with a new staff member/contractor, so use language that is friendly and warm.  Let people know what they can do, rather than tell them about behaviour that you do not want.

4. Forget the How - This is when staff are told what to do but no explanation is given as to why.   Company processes are perpetuated without people ever questioning why they do something.  Over time, staff are taught processes that solve problems that no longer exist.

In order to boost retention rates and improve productivity levels, inducting right is important to any company who wants to improve the bottom line.

By making your induction training visually appealing and easy to learn, you will be able to improve your staff productivity and safety quite remarkably.

Start adding colour, video and pictures to your induction training materials and keep sentences short.  Where can you convert processes into more visually appealing training videos that will get the messages across better than just boring text?

By fixing these common induction mistakes, you will have people commenting positively on the quality of your induction training.

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Five Induction Trends that can put you out of business

Do new staff feel undervalued in your company?

Do new staff feel undervalued in your company?

Getting new starters up to speed as quickly possible should be the goal of every company.  Yet, sadly, most companies tend to induct new starters with boring reading materials and little training support.

Making new hires feel welcomed and valued needs to be the principal induction objective for every company.

Why?  Here are five reasons.

1. First impressions count - Inductions represent the most teachable moment you will even have – so use it wisely.

2. Induct well or perish – 25% of new starters make the decision to leave in the first week of work.  Some reasons include “boring”  and ” sink or swim” induction processes.

3. 47% of new employees leave after 90 days – 60% of respondents in the Recruitment Solutions survey indicated that improvements to induction are a priority area to stop new talent leaving.

4. The cost of early leavers is high – It can take as long as six months to get a return on your investment after a new starter leaves.

5. 54% of companies surveyed by Taleo Research have inconsistent induction training.  This has a big impact on productivity and also your safety culture.

The faster new employees get up to speed, the faster they can contribute to your bottom line.

And with a talent shortage forecasted to be at the end of the year, it makes sense for companies to overhaul their induction process now, to ensure that they are the company people want to work for.

And improving your induction process doesn’t have to be difficult.  Sometimes, it can be as simple as introducing formal inductions that includes as much visually appealing training materials as possible, to improve engagement.  This can be as easy as including photos and diagrams in your training, as well as training videos.

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Oatmeal – The Secret to Good Health for Shift Workers

According to the Worker’s Health Centre, studies show that shiftwork and shifts with extended hours can have significant adverse effects on health, workplace accident rates, absenteeism and a worker’s personal life.

Over 70% of men and 50% of women working shift work are overweight.   Due to altered eating habits when working shift work, workers often experience higher rates of gastrointestinal problems, including indigestion, heartburn, or stomach ulcers, constipation, diarrhea and gas.  Other issues include increased heart diseases, social problems and increased error and accident rates.

Working Nights, an excellent blog on, well, working at night, talks about a recent study in the journal Obesity that has found that when we eat may be more of a driver of weight gain than what we eat.  This obviously has significant impact for shift workers.

In the study, mice were fed a high-fat diet during the time they’d normally eat, the regular day-time hours on their daily circadian cycle, gained 20% in weight over six weeks. But mice fed the same high-fat diet during hours they should have been sleeping gained 48%!  This new study was initiated to consider the potential impact on at night shift workers, who eat the most of their daily food intake during hours when humans are usually sleeping. The researchers believe that findings for people would be consistent the results within the mice population.

But there is good news!

Working Nights has also published some information about a new study by scientists at the University of Illinois that has found that soluble fiber, found in oats, nuts, and apples, strengthens the immune system and reduces the inflammation related to obesity-related diseases (e.g. diabetes and heart disease).  These results will appear in the May 2010 issue of Brain, Behavior, and Immunity.

The bottom line is to enhance their immune systems, shift workers should consider the amount of soluble fiber they eat.  Of all grains, oats have the highest proportion of soluble fiber.

Working Nights suggest that  shift workers need to stock up on high fiber nutrition bars.  These are easy to pack for consumption while working at night.  Our bodies’ digestive system slows down at night, even if we’re awake working.  So, employees working the night shift should eat light meals.  To read more about the importance of eating the right foods when working shift work, click here.

Companies who have shift workers should consider making oat based bars available to their workers through vending machines.

Personally, I think that all shift workers need to eat porridge for dinner just because it’s yum!  Add some chopped nuts and sliced apple and you have a great meal that your body will thank you for.

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