The Workplace Improver Blog Improving Workplace Safety, Performance and Training through Video

Tag Archive: training materials

Announcing New White Paper: Optimising Induction Training: Reduce Costs, Improve Quality and Talent Retention

Getting Training Messages to stick can be Tricky. This New Report reveals the Key Factors behind Successful Staff Induction Training and how to implement them.

Melbourne, Australia (July 26,2010) – Digicast Productions, a safety and induction training video production house, today released a new white paper “Optimising Induction Training: Reduce Costs, Improve Quality and Talent Retention”.   Around the world, many companies train new starters and contractors ineffectively often finding it difficult to get training messages to stick inside people’s heads.  This paper outlines the impact of poor induction training, the high cost of face to face training and the growing importance of including visuals in training materials.

Eighty-three percent (83%) of human learning occurs visually, yet the majority of companies produce text based induction training materials that have a 10% effectiveness rate on recall levels.

Smart organisations who regularly need to train contractors and new staff are looking for a more streamlined, engaging and cost effective way to ensure staff absorb training messages.

This exclusive white paper addresses the various pitfalls of a poorly designed induction training process and what can be done about it.  The report looks at:
•    What current induction training programs are really costing companies
•    The importance of avoiding a poor safety culture
•    The emerging trend of using more visuals in communication
•    How to make training messages sticky
•    A little mistake that cost a Quarry $20,000 a year

For a complete copy of the whitepaper, download it now.
About Digicast Productions

Established in 1991, Digicast is an Australian vendor of customised safety and induction training videos.  Thousands of people each year worldwide are trained with Digicast training videos. For more information, visit Digicast or The Workplace Improver blog for training tips.

Contact Marie-Claire Ross
Digicast Productions
+ 61 3 9696-4400
mc@digicast.com.au

###

  • Facebook
  • LinkedIn
  • Digg
  • Delicious
  • Share/Bookmark

How to make your Training Materials more Positive

When new starters, contractors and even customers are required to start training with you, the interaction they have with your company will determine how long they want to stay and how long they will do business with you.

After all, first impressions aren’t easy to erase.

That’s why it is important with any staff or customer training that the training materials are written in friendly and welcoming language.

Yet, many times we see evidence of induction training manuals written in jargonistic corporate speak that seems keen to scold new starters for possible misdemeanors before they have even begun.

It is important that all training materials exclude negative terms such as ‘no’, ‘can’t’ and ‘don’t’.  Not only is it unfriendly, but negative language can often be hard for the brain to understand.

Take this sign, for example.  This was placed at the back of a cafe that I enjoy going to.  It has very friendly staff, great coffee and a queue to get in (not my favourite part).

While waiting for my table and walking around the neighbourhood, I found it.  My attention was grabbed for the wrong reason -  I really couldn’t understand it.

My first impression was that no deliveries were allowed.  That seemed strange to me, so I read on, only to be amazed that they were allowed but I couldn’t instantly grasp when.

It is quite amazing how the word ‘no’ at the start of a sentence can really throw you off the true meaning of a message.

So I have decided to  positivise the sign in an attempt to show you, dear reader, how easy it is to make communication messages easier to understand .  And yes, I know that positivise isn’t a real word, but I really like it.

All Deliveries Here

We accept deliveries:

Before 7am and after 6pm Mon-Fri &

Before 9am and after 6pm Saturday

Ah, isn’t that much better?   My brain feels happier now.

Of course, this sign isn’t for staff or even customers.  But as a customer I gathered that they didn’t like their delivery people very much.

However, the point of this example is how negative language can be so much harder for the brain to take in.  While using positive language makes messages so much easier to understand.

Perhaps, it’s time to positivise your training materials?

  • Facebook
  • LinkedIn
  • Digg
  • Delicious
  • Share/Bookmark

Do you make these mistakes in your induction training?

Over the years, I have had the pleasure of revising company induction manuals and what I have found is that just about every company makes the same mistakes in its training materials.

Given that the quality of your induction training can actually determine whether a new starter will want to stay or not, it’s imperative to have the best training materials you can.  So which of these common mistakes do you have in your induction training:

1. Provide text based training - This is when training is from training manuals or PowerPoint presentations that contain mostly text.  Studies by educational researchers have found that 83% of human learning occurs visually.  You can actually help people keep their brain active and alert to new information by providing visual information relevant to the training.  Use lots of colours, photos, diagrams and video content to better explain training concepts.

2. Talk in corporate speak - Avoid formal corporate language in your training manuals.  Workers at different site locations will know if corporate has written the training materials and they weren’t consulted.  This can make the training manuals seem less credible.  Make sure it is friendly and conversational – and welcoming!  Keep sentences short (17 words or less), use short words (5 characters or less) and avoid jargon.  And in this day and age of Twitter, keep it short and tweet!

3. Use negative language - Remove rules that focus on “don’t, can’t, forbidden”.  Remember induction training is you most teachable moment with a new staff member/contractor, so use language that is friendly and warm.  Let people know what they can do, rather than tell them about behaviour that you do not want.

4. Forget the How - This is when staff are told what to do but no explanation is given as to why.   Company processes are perpetuated without people ever questioning why they do something.  Over time, staff are taught processes that solve problems that no longer exist.

In order to boost retention rates and improve productivity levels, inducting right is important to any company who wants to improve the bottom line.

By making your induction training visually appealing and easy to learn, you will be able to improve your staff productivity and safety quite remarkably.

Start adding colour, video and pictures to your induction training materials and keep sentences short.  Where can you convert processes into more visually appealing training videos that will get the messages across better than just boring text?

By fixing these common induction mistakes, you will have people commenting positively on the quality of your induction training.

  • Facebook
  • LinkedIn
  • Digg
  • Delicious
  • Share/Bookmark

How to Evaluate the Effectiveness of a Training Video

training_video_checklist

Research has found that expertly produced training videos provide faster training, high usage, flexibility and more consistently trained staff.

Selecting the correct training video producer is extremely important to the success of your training video.

Video production houses often do a full array of video production services from television ads, filming seminars and live events, producing corporate videos and training videos. They can be separated into three categories – advertising commercial, live corporates or instructional-design producers.

For most training situations, instructional-design producer-writers are best for producing video enhanced training sessions. These producers also possess greater expertise in working with detailed training materials.

The best way to assess whether the training video company is producing training videos from an instructional design perspective is to review their work and ask the following questions:

Script
1. Is the level of information easy to understand? Would a school age student be able to easily grasp the messages?

2. Is the script written in a way that engages? Or do you feel as if you are being told to do something by a bossy teacher rather than being shown in a friendly way?

3. What was the pace like for the video? Was it just right, too slow or quick?

4. Was the content presented in a logical, easy to follow sequence?

5. Was new material introduced before you could absorb the previous information fully?

Production

6. Were the work surroundings relevant? Was it trying to be all things for a range of industries or has it been customized for one company?

7. Were the characters and situations shown realistically?

8. Were the desired behaviours modeled in a way that can be copied by employees?

9. Were there things happening in the background that were distracting you from learning (eg: forklift hitting a pole)?

10. Were elements of a process clearly shown so that you could understand what they were referring to? (eg: when discussing say, a ‘stop’ button on a machine it was shown, so you knew what it looked liked)?

11. Were there too many special effects or graphics that took the attention away from the messages, thereby reducing the effectiveness of the program?

12. Were titles used to reinforce important points to enable staff to remember and absorb important information?

13. If you were an employee of this company how would you feel about them? Excited to be working for them, comfortable about the new process or feeling like they don’t really care about their staff?

14. Were employees tested on their knowledge after watching a video to increase mental effort, therefore improving motivation and comprehension?

By keeping these questions in mind when reviewing training videos, you will be able to quickly evaluate how effective the training video will be as an educational tool.

This will enable you to choose the right video production provider rather than developing an employee training video that will end up gathering dust on your shelf.

  • Facebook
  • LinkedIn
  • Digg
  • Delicious
  • Share/Bookmark
Better Tag Cloud