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Category Archives: staff induction videos
How a great induction process makes a great company
Getting the right people into your company and training them properly is crucial for the success of any company.
There are so many reasons why inducting is so important. Reasons include:
- 25% of new starters make the decision to stay in a company in their first week
- 47% of employee turnover occurs within the first 90 days of employment (with 60% of respondents citing induction as a priority area of improvement within the company, Recruitment Solutions 2007).
- The quicker that new hires are trained the quicker the return to your bottom line (let’s not forget the expense of hiring a newbie, training them and waiting for them to get productive). Companies that do this right get a 60% reduction to their “time to productivity rates”.
So what’s a great induction process?
- Be friendly and welcoming.
- Have training materials that treat the new starter like a valuable friend. Use lots and lots of visuals to train people better.
- Have senior management explaining the values of the company, what the company goals are, what the safety goals are, and how the new starter fits into the scheme of things. Tell stories to make your values memorable.
- Have face to face training, but also use training videos to further explain processes that will convey much more information than just words and pictures alone.
- Test the newcomer on their knowledge.
- Be friendly and welcoming and do include a meet and greet early in the process (I know I’ve mentioned this twice, but it is really important).
- Make it fun!
By improving your induction process, you will not only reduce your recruitment and training costs, but improve the duration people will stay at your company. Oh, and they will also want to work at your company and tell all their friends how wonderful you are.
Inducting people from a training perspective
Image courtesty of: Jusben/MorgueFile
When it comes to inducting people from a training perspective into any organisation, as important as this process is, unfortunately far too often not enough thought or preparation goes into it.
Organisations can become obsessed with running induction/orientation programs (with these terms often misinterpreted as being one and the same) on a new employee’s first day. Now I am certainly not saying that being given an OH&S overview or understanding the organisation’s mission statement isn’t important. But what about a true induction – and I am not referring to systems or database training, being allocated a new e-mail account, shown where the biscuits are, or being added to the kitchen roster.
These days it is not uncommon for people to move not only from one job to another, but also from one industry to another. And these people need to experience an in-depth induction, which can often go for an entire week. But for someone new to both the organisation and the industry, when is the best time for them to be inducted?
From my own experience as a manager and having often hired people from outside my sector, I am a firm believer in having them sit within the business for at least 3 – 4 weeks observing the other staff, shadowing the experts, and getting an insight into the true goings on of the business.
After about a month, I think this is then the best time for them to be formally inducted (either by a facilitator from the within the business or an external expert). However the key word here is formally. Not just sitting at a desk, but being in a classroom environment – experiencing industry-specific training as well as performance support, role-plays and true simulations.
By waiting the month, new staff will have become more familiar with industry lingo, they will have watched their more experienced colleagues in action, and that way what is covered in the formal induction will actually make far more sense and be less likely to result in information overload.
Paul Slezak is our guest author this week who is the Director and Head of Learning and Development for Recruitment Academy – www.recruitmentacademy.com.au, one of Australia’s leading providers of induction, training, and consulting solutions to the recruitment industry.
Announcing New Training Video Best Practice Guide
It’s smart for companies to be worried about staff training videos and how to tackle them correctly. There are so many choices. Quite frequently, training videos are produced that just don’t get used. Now, working out what components to include in your training video just got easier.
Melbourne, Australia (August 26, 2010) – Digicast Productions, a training video production house, today released the “Best Practice Guide: How to Produce Staff Training Videos that get Results”. Developing the right training video for your company isn’t easy. This guide is a useful resource for anyone involved in the challenging and complex task of producing a company training video that performs.
In this 4 page guide, discover:
- The key components required for the best induction training program
- The causes of a poor performing training video
- Issues to avoid during the production of a training video
This guide is suitable for anyone wishing to produce a company training video that will be used for many years. It is a companion guide for the Training Video Buyer’s Kit.
For a complete copy of the kit, visit http://info.digicast.com.au/best-practice-guide-to-training-videos
About Digicast Productions
Established in 1991, Digicast is an Australian vendor of customised safety and induction training videos. Thousands of people each year worldwide are trained with Digicast training videos. For more information, visit Digicast at www.digicast.com.au or The Workplace Improver blog for training tips.
Contact Marie-Claire Ross
Digicast Productions
+ 61 3 9696-4400
mc@digicast.com.au
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How to Develop a Workplace Safety Messages Campaign (Part 1)
The main objective of any safety communication is to change behaviour.
But how does a safety or human resources professional change attitudes towards safety or improve the way people undertake procedures?
How can the safety manager deliver a message that motivates employees, supervisors and administrators to think and act safely?
Advertise your message
The secret – marketing. You need to advertise your messages.
According to Wikipedia, advertising is a form of communication intended to persuade an audience to purchase or take some action upon products, ideals, or services. Advertising can change the values, attitudes, and actions of those who see or hear the message.
Think television commercials. Advertising is a billion dollar industry focused on changing consumers’ habits and beliefs. And while it is true that television might not be as effective as it used to be, this is only because fewer people are watching it now. Nevertheless, Government organisations like WorkSafe and VicRoads have used television commercials to successfully change our behaviours and attitudes towards workplace safety and road safety respectively.
Advertising informs and reinforces the need for safe practices. But advertisers know that you just can’t say your product is the best. Likewise with safety, you can’t say your company believes in safety and leave it at that.
Cutting through the Clutter
Through the course of a day, people are constantly bombarded with marketing messages. Estimates vary from around 150 – 5,000 messages per day (personally, I believe it is realistically around 1,000).
Successful ad campaigns have to compete with many other goods and service to grab the attention of people. In advertising speak, it’s important to “cut through the clutter” and get what is known as “top of mind” awareness. If you think soft drink and your first thought is Coca Cola, then Coca Cola is top of mind for you when it comes to soft drink.
Your safety messages also need to cut through the clutter and be top of mind. As a safety professional, your communication messages compete with messages from the production manager pushing for better productivity and co-workers fooling around. And then there are messages from home that you have to compete with such as family issues, money problems, Facebook and other advertising .
In order to market safety messages, it’s time that safety professionals started to think like marketers. And this might be hard, as let’s face it, they are a strange group to more linear thinkers like engineers. However, let’s put on our marketing caps and find out how they try to get into our brain.
Key advertising tactics to consider for marketing safety are:
- Consistent, clear messaging (includes branding) – Always promote the same standarized safety message and ensure that all departments are aligned with the message and do not send out conflicting information (eg: safety officer tells people to work safely and cautiously, but production manager pushes for speed).
- Consequences of poor safety – One of they key messages is to get employees really understand that poor safety behaviour puts their health and safety at risk, but also other employees, contractors and customers. Let them know what effect this will have on the personal life and how it will effect their family.
- Multiple message placement – This means you have a consistent safety message or theme and you repeat it in multiple places. It is like the glue that holds these tactics together and is essential in successful advertising. In advertising campaigns, it is believed that people need to be exposed to a television ad six times before they will absorb the message. This is why frequency of message equals success in the advertising campaign.
Most safety training programs fall short when it comes to frequency of message. Yet, there are many simple and cost effective ways to do this.
By getting workers to engage in your safety message in different ways (watching it, hearing it, reading it), supervisors can better ensure that more workers receive it. Different communication methods include a training video that is supplemented with matching posters, email newsletter campaigns, key rings, employee handbooks and toolbox talks.
But how do you develop workplace safety communication? Read How to Develop a Workplace Safety Messages Campaign (Part 2)
How Using Quizzes in Induction Training Improves New Starter Learning
Induction training is absolutely vital for new employees. It is also the time when new starters are thirsty to know more about their new workplace and want to quickly integrate into their new team. However, it can be difficult to know how well a new starter or contractor has absorbed training information.
Establish an induction training evaluation system
According to Joe Huang from Wondershare, makers of the Quiz Creator, as with any type of training, it is important to review and seek feedback before, after and during induction training. The evaluation of induction training can be divided into three stages:
- Evaluating new employees’ learning and academic performance. Before new employees start with you, you can quiz them on their knowledge. This can be determined through examinations: paper-based tests are usually the most common way, but for the sake of time-saving and cost-effective, computer-based tests are the best choice.
- Evaluating the appropriateness of the training course content. For companies who are not sure about the content in their training and how new employees feel about it, you can quiz new starters to find out how they found the training and what they liked/disliked. This is a great way to update your training in a meaningful way.
- Evaluating the work performance of trainees. After the newbie has started, you can quiz supervisors on certain learning outcomes, to find out what they think of the performance of the new starter, so you can know how the new employees took their training into practice. This is also important information when reviewing your induction training and what areas need further improvement.
How quizzes can be used with induction training video for optimal results
Research has found that viewers of a training video score better on message retention and recall levels when they are told that they will be tested.
To use quizzes properly with a training video:
- Quiz your learners before producing the training video. By finding out what information current staff have difficulty with, you will be more knowledgeable about the type of information to put into your training video.
- Quiz your learners after (or during) the video training. This makes sure they have absorbed the information.
- Use a quiz as a review tool. This is a great way to refresh staff. Even if they only watch a small segment of an induction training video (for example: warm up exercises, by undertaking a small quiz on this topic, you know that they have learnt the information).
Now, while it is all well and good to test people during induction training, we hear from many companies that this sort of e-learning approach can be flawed. All it takes is for a dodgy supervisor to hand people the answers and everyone passes through the quiz in flying colours.
That’s why it is important when testing people that if they get it wrong, they have to go back to that section and watch the video again. Or alternatively, the questions are randomly displayed so that it makes cheating much harder.
According to Joe Huang, it is important to choose a quiz creating software that has anti-cheating features. This includes a time limit (so that there is no time to research answers), randomization (questions occur in different order), access control (password only access to change the test) and a concealed XML file (this stops the answers from being viewed).
Announcing New Training Video Buyer’s Kit
It’s smart for companies to be worried about staff and customer training videos and how to tackle them correctly. There are so many choices. Quite frequently, training videos are produced that just don’t get watched. Now making the right decision has just got easier.
Melbourne, Australia (August 11, 2010) – Digicast Productions, a training video production house, today released the “Training Video Buyer’s Kit”. Developing the right training video for your company isn’t easy. Nor is choosing the right company to help you. This kit is a useful resource for anyone involved in the challenging and complex task of deciding upon producing a staff or customer training video and then how to go about it.
Using a four step process the buyer kit includes:
- A list of questions to decide whether or not a training video is right for an organisation.
- The critical questions to determine what the training video needs to achieve, in order to write the brief and how to best manage the project internally.
- A valuable checklist to evaluate the suitability of a video production house.
- An additional checklist to measure the effectiveness of training videos already produced by production houses.
For a complete copy of the kit, visit http://info.digicast.com.au/things-you-need-to-know-before-buying-a-customised-training-video
About Digicast Productions
Established in 1991, Digicast is an Australian vendor of customised safety and induction training videos. Thousands of people each year worldwide are trained with Digicast training videos. For more information, visit Digicast at www.digicast.com.au or The Workplace Improver blog for training tips, www.digicast.com.au/blog.
Contact Marie-Claire Ross
Digicast Productions
+ 61 3 9696-4400
mc@digicast.com.au
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Announcing New White Paper: Optimising Induction Training: Reduce Costs, Improve Quality and Talent Retention
Getting Training Messages to stick can be Tricky. This New Report reveals the Key Factors behind Successful Staff Induction Training and how to implement them.
Melbourne, Australia (July 26,2010) – Digicast Productions, a safety and induction training video production house, today released a new white paper “Optimising Induction Training: Reduce Costs, Improve Quality and Talent Retention”. Around the world, many companies train new starters and contractors ineffectively often finding it difficult to get training messages to stick inside people’s heads. This paper outlines the impact of poor induction training, the high cost of face to face training and the growing importance of including visuals in training materials.
Eighty-three percent (83%) of human learning occurs visually, yet the majority of companies produce text based induction training materials that have a 10% effectiveness rate on recall levels.
Smart organisations who regularly need to train contractors and new staff are looking for a more streamlined, engaging and cost effective way to ensure staff absorb training messages.
This exclusive white paper addresses the various pitfalls of a poorly designed induction training process and what can be done about it. The report looks at:
• What current induction training programs are really costing companies
• The importance of avoiding a poor safety culture
• The emerging trend of using more visuals in communication
• How to make training messages sticky
• A little mistake that cost a Quarry $20,000 a year
For a complete copy of the whitepaper, download it now.
About Digicast Productions
Established in 1991, Digicast is an Australian vendor of customised safety and induction training videos. Thousands of people each year worldwide are trained with Digicast training videos. For more information, visit Digicast or The Workplace Improver blog for training tips.
Contact Marie-Claire Ross
Digicast Productions
+ 61 3 9696-4400
mc@digicast.com.au
###
7 Tips to Improve Induction Training Materials
1. Use more Visuals - 83% of human learning occurs visually. Use lots of photos, videos, diagrams and colour to present training information. Avoid relying heavily on text based training. After all, we only recall 10% of what we read compared to 50% for what we both see and hear.
2. Tell Stories – During training, tell stories of exemplary staff behaviour that typify the type of action you want staff to do. Stories help people make emotional connections.
3. Lead by Values – Let staff/contractors know what your values are. Using values, empowers workers to make decisions based on company values. Difficult for staff to make the right decisions if they only have rules to follow.
4. Positivise it – Remove negative language. Tell people how you want them to behave, rather than telling them what you don’t want. Remove words such as ‘no’, ‘can’t and ‘don’t’.
5. Involve senior management - Senior management play an integral leadership role in establishing culture. Effective leadership whether it be concerning safety, a new sales method or business structure must be led from the top. They must be involved in the induction process.
6. Reduce complication - Get rid of long sentences, jargon and big words in training materials. Keep it short and tweet.
‘Words are how we think, story is about how we link’ Christina Baldwin
7. Ask more why questions - Teach people why they need to do something, so they can always figure out the how. Otherwise, company processes keep getting perpetuated without people ever questioning why they do something.
How to Communicate Workplace Safety Messages
According to Steven Bell, senior associate with law firm Freehills, in January 2012 the new Australian OHS laws will expect companies to drive safety management internally and push greater alignment between key messages and action.
The new laws will introduce a level of personal responsibility that will help drive the changes needed for better OHS. This means that senior managers will be expected to foster a positive workplace culture, receive regular safety reporting and a practical understanding of what is happening on the ground.
This is a great step forward as senior management actually drive the safety culture of a company.
Currently, most companies promote a safety culture, but send out mixed messages when it comes to a safe workplace. For example: A fairly standard grumble by many workers is that they are expected to work safely, yet at the same time they are told to work faster or in a way that involves safety risks, to drive productivity.
So with the new requirement to promote safety messages and show evidence of a positive safety culture, what is the best way to communicate workplace safety messages?
With any communication program, it is important to take into account that people absorb messages differently and the more they see it, the more likely it will be taken on-board. Therefore, any workplace safety communication messages need to include a variety of communication approaches such as posters, training videos, staff newsletter and ‘toolbox’ talks. They all need to be branded with the company’s unique safety messages.
In addition, the workplace safety communication must be personalised to the company. Generic safety messages won’t cut it. Instead, it needs to be formulated according to your culture and demographics. And then it needs to be followed up with action.
Training videos are more persuasive than written material which is perceived as less important and credible.
A lot of companies that we have worked with have successfully used a customised training video as the main communication medium to drive OHS behaviour change. They have then supported the training video with posters, newsletters and other safety specific materials.
A staff training video is an ideal way to connect with staff. Made correctly it will positively and believably demonstrate your company commitment to the healthy and safety of your workplace. After all, research has found that training videos are more persuasive than written material which is perceived as less important and credible.
In order to take into account the new laws, consider creating a customised training video that includes:
- An introduction by senior managers talking about the importance of safety to the staff and company.
- Safety rules/explaining that poor safety effects the viewer and other workers
- Procedures
- Summary
Of course, just playing a training video doesn’t automatically ensure that staff will know your training messages. It needs to be followed up with a consistent workplace culture that always considers the safety rules/message in every activity. Not just when played on a training video.
More importantly, senior management must support and agree with all the safety communication tools. And refer to them often.
After all, staff won’t believe that the company backs its safety messages, until they see the proof of action.