Archive for the 'improving safety standards' Category

Why do men feel the urge to insert sexual terms into workplace training materials?

Back in the early 90’s, there used to be an Australian comedy series called “Fast Forward”, that featured a character called, Calvin Cunnington (played by Michael Veitch), who would burst into laughter at any sexual innuendos mentioned in the workplace, subsequently driving his colleagues mad.

As a training video producer, specializing in safety and induction videos, as well as marketing videos in the industrial arena, I come across training materials that are pretty dry.  My job is to transform the training materials into training video scripts that are interesting and will improve message retention and comprehension.

Yet weirdly, I feel a bit like Calvin when I read training materials and find all sorts of sexual terms lurking behind quite mundane and technical text.

My favourite one is slab penetration.  Any shape and size of penetration can be made through decking.   If size of penetration is greater than one rib…..

I couldn’t work out what it all meant and was very surprised to discover that slab penetration is all about cutting.  Who knew that cutting a piece of metal is really all about penetrating and that even the size is so important?

The next one is “insert the fuel nozzle into the receptacle“.  Okay, that’s probably harmless and the more I think about it, it would be pretty hard not to write that in a suggestive tone!

But time and time again, I come across very technical training materials that seem to use a lot of references to penetration, erections, vibrator compaction (ouch!) and receptacles.  And many times, I’ve felt that the words are just said too many times or could be substituted for something else.

It reminds me of my biology notes at school.  I found it quite funny to write orgasm, instead of organism in my personal biology notes.  My mother read them and was quite disturbed that I had got those words so wrong.  But that was just a teenager deliberately exchanging words for a bit of fun.

What I can’t work out is whether men are deliberately slipping in sexual terms because they are finding the material just a tad boring and they want to spice things up a bit.  Or whether it’s all a bit subconscious.

One thing for sure is that while inserting sexual terms into training might be a bit of fun for the writer, it certainly doesn’t help the learner.  Once I stumble on sexual innuendos in a very non-sexy topic, it is fairly distracting.  Particularly, when I can’t understand how in the world cutting can be replaced by penetration.  Or maybe it’s just me (or just a girl thing)?  Maybe men are fine with all of these phallic phrases and don’t even notice them.

But as for staff training, how do employees go with reading these training materials?   Are there Calvin-esque type sniggers occurring during induction training in workplaces across the country?

What I want to know is has anyone else experienced sexual terms being inserted into training materials (or even marketing materials) that just seemed a little bit inappropriate?

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The Fatigue Calculator – Preventing Workplace Accidents

Fatigue CalculatorThe Centre of Sleep Research at the University of South Australia has developed a fatigue calculator to help workers assess if they are too tired to work.

Developed by Professor Drew Dawson, head of UniSA’s Centre for Sleep Research, the calculator helps individuals recognise the likelihood of them making a fatigue related error on the job.

“Employers in high risk industries such as mining, trucking and health care need a simple way to know if their staff are fit-for-duty and how to estimate the level of risk,” says Prof Dawson.

The Fatigue Calculator takes into account two factors when determining individual fatigue levels: How long a person is going to be awake; and how much sleep they have had in the previous two days.  The answers to these simple questions are calculated to determine whether the individual is operating at a low, medium or high risk level.

“Use of the calculator has the potential to reduce the number of fatigue related incidents and accidents that occur in the workplace,” Prof Dawson said.

“Staying awake for 17 hours has the same effect on performance as having a blood alcohol level of 0.05 per cent and after 21 hours awake you demonstrate the same deterioration as having a blood alcohol concentration of 0.1 per cent.”

A number of mining companies are already using the calculator and have implemented it as part of their fatigue management programs.

The calculator retails for around $40 and is available at www.fatiguecalculator.com.au

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How to Improve On-Site Inductions

Conundrum employeesFor many companies, both large and small, new contractor or employee orientation is a perfunctory process.  It usually involves a manager who might prefer to be working on other jobs talking through a PowerPoint presentation or checklist. This is usually followed by introductions and a tour of the premises. Then, the new hire is thrown into the workplace with little consideration for the confusion that comes with commencing a new job or the site-specific hazards that may exist.

Improving the Induction Process

Successful companies understand that that a well-oriented employee will approach a new job with heightened confidence resulting in better performance and productivity. They are also more likely to be committed to the company reducing high employee turnover costs.

According to Randolph Cirilo & Brian H Kleiner from Management Research News 2003, they found that effective orientation programs provided more substantive content, face to face learning, utilized vivid presentation techniques, participative learning methods and involved management.

While XpertHR UK in April 2009, found that highly successful inductions were structured and formal.

So what is a Better Induction System?

The good news is that the best induction process will not only cost you less to train staff, but will actually improve your training outcomes.

And yet the answer is one that is often overlooked by companies – an induction training video.

A custom made training video for your workplace:

  • Teaches the same amount of information taught by instructors in half or a third of the time.
  • Increases comprehension and retention of the subject matter by approximately 50% over printed material alone.
  • Commands the attention of the viewer and motivates them to learn more.
  • Is more persuasive than written material which is perceived as less important and credible.
  • Provides faster rollout and take up of training.
  • Ensures consistent training messages are communicated.
  • Relieves the trainer of repetitive tasks.

How does it work?

A well-planned induction video provides structured training that can even include introductions from senior management, freeing up their time.

While using visuals to communicate is also another major advantage as it makes difficult processes easier to understand.

Tom Kerr, the OHS Manager from Conundrum Holdings explains how a customized induction training video has simplified the induction process of contractors and staff across their work sites.

“We were finding that delivering individual inductions for all contractors and staff working on our sites was taking up a lot of management time. We also didn’t have any real evidence that each induction was consistent or that everything was getting covered, “explains Tom Kerr.

“Now that each person signs off they have watched the video and are tested directly on their knowledge learnt from the video, we can be sure that they have been made aware of all safety hazards and controls. The training is now more engaging and has the advantage of putting visual cues to the site rules and procedures. Given the inherent dangers with working in a quarry it is important that we train our staff and contractors to work safely. It also imparts our company culture really well. Another benefit is that we can refer staff back to specific areas of the video for more employee specific refresher training”.

For companies looking to improve their induction process, a custom made training video for their workplace can provide successful learning outcomes, reduce incidents and injuries, while decreasing training costs.

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When Safety Training Videos go Bad

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Following up from my last blog post, How to Evaluate the effectiveness of a Training video, I though it best to show a safety training video that’s well, crap!

This is quite an extraodinary example of how to not make a training video.

It’s more of a horror health and safety movie that focuses on educating through fear.

It does this through lots of gore, fake blood and workplace accidents that are too implausible to believe (my favourite is the nail flying through the air into a person’s eye).  And of course, lots of bad acting and ridiculous music.

As a video producer, it makes me really embarrased about the sort of videos that our industry makes (okay, it was a long time ago, but it should never have been given the go-ahead).  But it’s pretty easy to work out that the scriptwriter/producer must have believed that safety is boring, so let’s make it more entertaining by scaring people.  This is another reason why not to get your training video made by wannabe film directors!

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How to Evaluate the Effectiveness of a Training Video

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Research has found that expertly produced training videos provide faster training, high usage, flexibility and more consistently trained staff.

Selecting the correct training video producer is extremely important to the success of your training video.

Video production houses often do a full array of video production services from television ads, filming seminars and live events, producing corporate videos and training videos. They can be separated into three categories – advertising commercial, live corporates or instructional-design producers.

For most training situations, instructional-design producer-writers are best for producing video enhanced training sessions. These producers also possess greater expertise in working with detailed training materials.

The best way to assess whether the training video company is producing training videos from an instructional design perspective is to review their work and ask the following questions:

Script
1. Is the level of information easy to understand? Would a school age student be able to easily grasp the messages?

2. Is the script written in a way that engages? Or do you feel as if you are being told to do something by a bossy teacher rather than being shown in a friendly way?

3. What was the pace like for the video? Was it just right, too slow or quick?

4. Was the content presented in a logical, easy to follow sequence?

5. Was new material introduced before you could absorb the previous information fully?

Production

6. Were the work surroundings relevant? Was it trying to be all things for a range of industries or has it been customized for one company?

7. Were the characters and situations shown realistically?

8. Were the desired behaviours modeled in a way that can be copied by employees?

9. Were there things happening in the background that were distracting you from learning (eg: forklift hitting a pole)?

10. Were elements of a process clearly shown so that you could understand what they were referring to? (eg: when discussing say, a ‘stop’ button on a machine it was shown, so you knew what it looked liked)?

11. Were there too many special effects or graphics that took the attention away from the messages, thereby reducing the effectiveness of the program?

12. Were titles used to reinforce important points to enable staff to remember and absorb important information?

13. If you were an employee of this company how would you feel about them? Excited to be working for them, comfortable about the new process or feeling like they don’t really care about their staff?

14. Were employees tested on their knowledge after watching a video to increase mental effort, therefore improving motivation and comprehension?

By keeping these questions in mind when reviewing training videos, you will be able to quickly evaluate how effective the training video will be as an educational tool.

This will enable you to choose the right video production provider rather than developing an employee training video that will end up gathering dust on your shelf.

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Telling Stories to Improve Job Inductions (Part 2)

Conundrum induction trainingAccording to an article by Steve Osborn in The Safety & Health Practitioner June 2007, formal job induction training must deal with performing specific tasks safely, information about duty of care (both the company and workers) along with standard emergency procedures.

In particular management expectations with respect to health and safety need to be addressed along with certain standards of behaviour being made a condition of employment.

In this article, it was found that staff need to be inducted but also refreshed annually.  More importantly, business leaders should be involved and be seen to be involved.

As mentioned in my previous blog post, company-specific stories are a useful means of communicating the firm’s history, traditions, and values.   This technique can also be skillfully transferred to show new employees how to do their jobs safely and correctly by talking about how others have done their job in the past.  It has also been found to be an effective communication method to change poor behaviour or attitudes within companies about the importance of safety.

In order to use corporate story-telling in your company, think about some examples where a staff member has worked safely and avoided an incident by thinking ahead.  Was their an employee who worked safely despite his colleagues urging him to do otherwise that resulted in an accident being avoided?

Stories frame information so that it is meaningful, memorable and understandble.  They provide a power tool for communication, problem solving and perpetuating important company values.  Video storytelling is a great way to communciate your company stories.

Can you think of ways to include storytelling in your inductions?  What legendary stories do you have in your organisation?

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Telling Stories to Improve Company Staff Inductions (Part 1)

Company induction training is all about communicating the company’s core values and its nature, in order to motivate new employees to adopt behaviours that translate into action on a daily basis.  It is about shaping staff’s work values and sense of identity with the company.

Typical information includes a company introduction, history, nature of the business, organisational philosophy, human resources policies and procedures.

In a Management Research News article (August 2003), Cirilo and Kleiner found that highly effective induction training painted a vivid and detailed picture of the firm and used corporate story-telling techniques.

In “Mastering the Rockefeller Habits” author Verne Harnish also concludes that corporate storytelling is crucial for successful staff indoctrination.  He believes that a little bit of story and legend is needed to cement the bond between the CEO (or other senior manager) and employee.

For example, US company Nordstrom is renowned for its customer service.  Their orientation of new hires consists of telling stories about heroic customer service (e.g., the employee who ironed a shirt for a customer who had a job interview on the day of the purchase).

Effective induction training allows for the new employee to possess a good sense of what actions are valued and how they can manifest it in their own behaviour.

Rather than just telling staff what to do or giving vague parameters, corporate story-telling raises the bar further and encourages staff to undertake exemplary behaviour.  Or just understand the company history and values in a more detailed way.

And of course, corporate story telling comes to life in video format.

Stories can easily be incorporated into induction training videos.  The story can be told by senior managers or those involved with the story.  This only involves a small amount of time to be filmed which can be used to show many staff across many locations for years to come. Reenactments can be filmed to make the story come to life.

Can you think of ways to include storytelling in your inductions?

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Improving Forklift Driving Safety in the Workplace

Forklift driver trainingGypsum Board Manufacturers of Australasia (GBMA) is a collection of five plasterboard companies across Australia and New Zealand (Boral, CSR, Lafarge, Winstone Wallboards and BGC).  They meet every month to look at ways to improve safety within their industry.  And despite being competitors, they actually collaborate and work towards lifting safety standards together.

One example is the Forklift Challenge.

Every year workers at all five companies are given the opportunity to test their forklift skills by entering the Forklift Challenge.  Throughout the year extra forklift training is undertaken and competitive trials.  Three of the best forklift drivers from each company then compete in the national competition (or 15 competitors in total).

The challenge involves drivers driving product through several difficult courses.  It also includes a pre-operational check and a theory test.  They are also judged on their safety knowledge and operational ability.

It’s a great way to get forklift drivers involved in improving their driving skills and being more aware of safety procedures.  It also lifts the standard of forklift drivers across the industry.

And the competitors all want to get involved, in order to be a part of the challenge that is usually held at an interstate (or even international) location.

GBMA is a great example of competing companies working together to improve the safety and training standards in plasterboard companies.

How can you look at working together with your competitors to improve the safety standards in your industry?

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