The Workplace Improver Blog Improving Workplace Safety, Performance and Training through Video

Monthly Archives: May 2010

Why telling Stories is important for Company Induction Training

Those of you who have read my posts know that I’m a big fans of telling stories to indoctrinate staff and contractors (see Telling Stories to improve Company Inductions).

In his book Leading Minds: An Anatomy of Leadership, Harvard professor Howard Gardner wrote, “leaders achieve effectiveness largely through the stories they relate.  Stories must in some way help the audience/team members to think through who they are and frame future opinions”.

One of the best ways to induct new staff is for senior managers to be involved and to be seen getting involved.

The ex-CEO of Virgin Blue airlines, Brett Godfrey, would always turn up to staff induction training to introduce himself.

And while it is important for senior managers to introduce themselves and welcome new starters, they also need to talk about legendary company stories.  It’s a great way to improve the safety culture, customer service and pride in the company.  Also, particularly useful for welcoming staff from a new merger/acquisition.

Callout Title
‘Words are how we think, story is about how we link’ Christina Baldwin
But what if the senior manager can’t be there?  What if the CEO is unable to welcome the 20 new staff who start every month across different sites in Australia?

Film them!

It’s a surprisingly simple, but effective way for new staff to know who the senior staff member is and to feel like they know them.  It also saves the CEO or Executive General Manager a lot of time.

We have filmed many senior managers welcoming new starters and giving their own personal introductions.  It’s warm, funny and believable.  And it’s a great way to start an induction training video.

FacebookLinkedInDiggDeliciousShare

Free Seminars – Seven Induction Tips for Improving Company Inductions

Do new staff feel undervalued in your company?

Do new staff feel undervalued in your company?

When it comes to  inductions common complaints are that they are ‘boring’ and ‘overwhelming’.

They also represent the only first impression that you get with a new employee.   This is a great opportunity to align them with your company values and processes and make them want to stick around.

In this fun and informative presentation, you will find out what most companies are doing wrong during the induction process and what you can do to make your company a leader in safety inductions.

You will learn seven ways to instantly improve the induction processes in your company.

These great tips will help you to improve your safety culture, productivity and engage your new staff/contractors with clear and consistent training materials.

For those of you serious about improving the quality of safety training in your company or welcoming new starter or contractors, this event is not to be missed.

Wednesday 16 JuneGOSH

Royal Geelong Yacht Club

6.30 – 9.00pm

Monday 26 July – Southern Safety Group

3 – 4.30pm

Protector Alsafe Premises at 41 Greens Road Dandenong

To find out more or register, click here.

FacebookLinkedInDiggDeliciousShare

Why training videos are best for staff training

Over the last three years, online video has become one of the fastest growing web trends due to the widespread availability of broadband and YouTube.  In fact, one of the most widely used search terms are “how to…” videos.

Now, more than ever before, there are hungry online audiences using video to educate themselves in their own homes.

And for good reason.

Everyone likes Pictures :-P

In 2000, research by Gunter et al found that learners more easily understand and recall new material presented in video that allows participants to both see and hear the information.  This dual-encoding process reinforces information in multiple brain areas which increases the chances of the information being stored in long term memory.

While studies by educational researchers have found that 83% of human learning occurs visually.  Visually rich information keeps the brain busy and alert to learn more information.

You can’t see me

And videos can go where trainers can’t.  It’s fairly difficult to visualise how the back works and what happens when you lift incorrectly.  But clear medical animations can inform the user of how their spine works and what happens when they damage it.

When Trainers go Bad

Training videos also offer consistent training.  When different training facilitators are involved confusion can arise when they teach different processes.  In fact, inconsistent training is common within organisations, with around 54% stating that onboarding is inconsistent within their organisation.  Imagine what effect this has on productivity.

“I need more time”

When it comes to training, often trainers are overwhelmed by the amount of time they spend training and inducting face to face.  The truth is it doesn’t have to be this way.  By converting repetitive training tasks into easy to understand training video modules, the trainer can be relieved of repetitive training tasks.  And they can then spend time doing more important things like managing your site or taking the afternoon off to play golf.

You seem so Credible

Compared to written training materials, training videos actually increase comprehension and retention of subject matter by a staggeringly high 51%.  They actually command the attention of the viewer and motivate them to learn more.  But more importantly, they are perceived as more persuasive and credible than training materials which tend to be viewed as less important in comparison.

Here’s a test.  The next time you have to induct a contractor tell them that you need to sit down with them and read through your training manual.  After they curse and groan, smile and say, “actually, how about you watch our induction video with a small quiz?”  They will love you for life.  Or until the end of their shift.

Reduce Training Time

But the best part about training videos are that they teach information in around 50 – 75% of the time as an instructor.  And if you get an expertly produced training video made, expect productivity to increase also.  So if you are undertaking 45 minute inductions reducing the induction time to 12 minutes is about average.  Think about the cost savings to the trainer’s time and the new starter’s time.   The cost benefits can be quite enormous depending upon the amount of inductions your company does.


FacebookLinkedInDiggDeliciousShare

Do you make these mistakes in your induction training?

Over the years, I have had the pleasure of revising company induction manuals and what I have found is that just about every company makes the same mistakes in its training materials.

Given that the quality of your induction training can actually determine whether a new starter will want to stay or not, it’s imperative to have the best training materials you can.  So which of these common mistakes do you have in your induction training:

1. Provide text based training - This is when training is from training manuals or PowerPoint presentations that contain mostly text.  Studies by educational researchers have found that 83% of human learning occurs visually.  You can actually help people keep their brain active and alert to new information by providing visual information relevant to the training.  Use lots of colours, photos, diagrams and video content to better explain training concepts.

2. Talk in corporate speak - Avoid formal corporate language in your training manuals.  Workers at different site locations will know if corporate has written the training materials and they weren’t consulted.  This can make the training manuals seem less credible.  Make sure it is friendly and conversational – and welcoming!  Keep sentences short (17 words or less), use short words (5 characters or less) and avoid jargon.  And in this day and age of Twitter, keep it short and tweet!

3. Use negative language - Remove rules that focus on “don’t, can’t, forbidden”.  Remember induction training is you most teachable moment with a new staff member/contractor, so use language that is friendly and warm.  Let people know what they can do, rather than tell them about behaviour that you do not want.

4. Forget the How - This is when staff are told what to do but no explanation is given as to why.   Company processes are perpetuated without people ever questioning why they do something.  Over time, staff are taught processes that solve problems that no longer exist.

In order to boost retention rates and improve productivity levels, inducting right is important to any company who wants to improve the bottom line.

By making your induction training visually appealing and easy to learn, you will be able to improve your staff productivity and safety quite remarkably.

Start adding colour, video and pictures to your induction training materials and keep sentences short.  Where can you convert processes into more visually appealing training videos that will get the messages across better than just boring text?

By fixing these common induction mistakes, you will have people commenting positively on the quality of your induction training.


FacebookLinkedInDiggDeliciousShare
Better Tag Cloud