The Workplace Improver Blog Improving Workplace Safety, Performance and Training through Video

Monthly Archives: December 2009

How to Improve Business Performance through Better Staff Inductions

Flickr: Jeroen Kransen

Flickr: Jeroen Kransen

Induction and staff onboarding play a large role in bringing new staff up to speed with staff culture, processes and safety rules.  Yet, orienting new employees to both their workplaces and their jobs is one of the most neglected functions in many organizations.

Frequent complaints about induction programs are that they are overwhelming and boring.  Employee handbooks no longer cut it when welcoming a new employee to your company. Nor does making new hires sit through PowerPoint presentations with a disengaged staff member.

In fact, research has found that employees make the decision in their first week of work as to whether they will stay with the company or not. This makes the first week a crucial milestone for every employer to make sure that they correctly induct staff for the best results.

The cost of poor orientation is huge.  Benefits of properly designed induction programs include decreasing the start up costs of getting the new hire up to speed with their job, saving supervisor time, reducing employee turnover and improving overall job satisfaction.

Research has found that the best types of induction programs include face-to-face time, video training modules and involve senior management.

Best of all, using some video training actually reduces the costs of induction and improves the consistency and recall of messages.  Senior management can also feature in the training videos to lessen the time they are required for inductions.

In 2006, Taleo conducted research (Onboarding: Speeding the way to productivity) that found that 54% of respondents believed that onboarding was not consistent across their organization.  Improving the consistency of training messages vastly improves the productivity and even safety of your staff.

Most companies are surprised to know that face-to-face induction programs can be very expensive to facilitate, given the length of time required by the trainer and the new staff member. Yet, once a video induction program has been created, the cost can be as low as $9 per new hire.

Ultimately, it is the hidden cost of poor induction and onboarding that has possibly the biggest impact on return on investment.

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How to Improve On-Site Inductions

Conundrum employeesFor many companies, both large and small, new contractor or employee orientation is a perfunctory process.  It usually involves a manager who might prefer to be working on other jobs talking through a PowerPoint presentation or checklist. This is usually followed by introductions and a tour of the premises. Then, the new hire is thrown into the workplace with little consideration for the confusion that comes with commencing a new job or the site-specific hazards that may exist.

Improving the Induction Process

Successful companies understand that that a well-oriented employee will approach a new job with heightened confidence resulting in better performance and productivity. They are also more likely to be committed to the company reducing high employee turnover costs.

According to Randolph Cirilo & Brian H Kleiner from Management Research News 2003, they found that effective orientation programs provided more substantive content, face to face learning, utilized vivid presentation techniques, participative learning methods and involved management.

While XpertHR UK in April 2009, found that highly successful inductions were structured and formal.

So what is a Better Induction System?

The good news is that the best induction process will not only cost you less to train staff, but will actually improve your training outcomes.

And yet the answer is one that is often overlooked by companies – an induction training video.

A custom made training video for your workplace:

  • Teaches the same amount of information taught by instructors in half or a third of the time.
  • Increases comprehension and retention of the subject matter by approximately 50% over printed material alone.
  • Commands the attention of the viewer and motivates them to learn more.
  • Is more persuasive than written material which is perceived as less important and credible.
  • Provides faster rollout and take up of training.
  • Ensures consistent training messages are communicated.
  • Relieves the trainer of repetitive tasks.

How does it work?

A well-planned induction video provides structured training that can even include introductions from senior management, freeing up their time.

While using visuals to communicate is also another major advantage as it makes difficult processes easier to understand.

Tom Kerr, the OHS Manager from Conundrum Holdings explains how a customized induction training video has simplified the induction process of contractors and staff across their work sites.

“We were finding that delivering individual inductions for all contractors and staff working on our sites was taking up a lot of management time. We also didn’t have any real evidence that each induction was consistent or that everything was getting covered, “explains Tom Kerr.

“Now that each person signs off they have watched the video and are tested directly on their knowledge learnt from the video, we can be sure that they have been made aware of all safety hazards and controls. The training is now more engaging and has the advantage of putting visual cues to the site rules and procedures. Given the inherent dangers with working in a quarry it is important that we train our staff and contractors to work safely. It also imparts our company culture really well. Another benefit is that we can refer staff back to specific areas of the video for more employee specific refresher training”.

For companies looking to improve their induction process, a custom made training video for their workplace can provide successful learning outcomes, reduce incidents and injuries, while decreasing training costs.

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